1.    About these terms and conditions

1.1       You should read the terms and conditions set out below before purchasing goods using this website.

1.2       These terms and conditions apply to the purchase of products on this website. In using this website for this purpose, you agree to be bound by these terms and conditions. If you do not understand or accept these terms and conditions, you must refrain from purchasing products using the website. These terms and conditions must be read in conjunction with any other applicable terms and conditions governing the use of this website, including the Privacy & Security Policy and Refund Policy.

1.3       In these terms and conditions, the expressions “we”, “us” and “our” are a reference to Carlton Lighting, the website owner.

2.    Ordering procedure

2.1       You may offer to purchase products described in this website for the price specified on this website.

2.2       Your order must contain your name, postal address, phone number, e-mail address, credit card details and any other ordering information specified on this website.

3.    Payment and price

3.1       Payment must be effected by credit card using the ordering facility on this website.

3.2       Prices are inclusive of goods and services tax. In all other respects, the price is exclusive of taxes, duties and charges imposed or levied in Australia or overseas in connection with the supply of goods or services.

4.    Cancellation due to error or unavailability

4.1       If a cancellation of this nature occurs after your credit card has been charged for the purchase, we will immediately issue a credit to your credit card account for the amount in question without deduction.

5.    Delivery

5.1       Delivery of the products will be effected in the manner described on this website. i.e. Items purchased online will (subject to availability) be despatched by Express Post as soon as practicable after receiving your order (and usually within one (1) business days).

5.2       Risk of loss or damage to the goods passes to you upon delivery.

5.3       We undertake to comply with the terms of our Shipping Policy in relation to ensuring delivery in a timely matter.

6.    Refunds/replacements

6.1       If an item does not meet your expectations please follow these procedures for a request to return. Please note – contact must be made within 14 days of receipt.

6.2      Call +61 2 9588 6811 or email info@carltonlighting.com.au to place a request for a return before sending anything. Please include reason for the return. Include a note stating purchasers name, address and order number and reason for return. Return item in original shipping carton – under normal circumstances, products cannot be returned opened/used. Once approved please send returns to Carlton Lighting, 335 Princes Highway Carlton, NSW 2218 , Australia.
Keep a record of shipment until you have received credit or replacement merchandise. The customer is responsible for shipping charges on returned items. If return is due to error on the part of Carlton Lighting, shipping charges will be refunded. Upon receipt of your return, your refund will be processed within 2 weeks. Refund will be credited to your original credit card account.

6.3    Please choose carefully as we do not except returns if you change your mind. We only except returns if the item is damaged, faulty or does not match the sample or description provided. 

7.    Security

7.1      Please refer to our Security policy below.

8.    Privacy

We undertake to comply with the terms of our Privacy & Security Policy in relation to the collection and use of your personal information.

9.    Disclaimer and limitation of liability

9.1       To the extent permitted by law, we exclude all liability arising from or relating to your use of this website including the online purchase of Carlton Lighting products, as set out in our Legal Disclaimer.

10.  Changes to these terms and conditions

We reserve the right to amend these terms and conditions from time to time. Amendments will be effective immediately upon notification on this website. Your continued use of the website following such notification will represent an agreement by you to be bound by the terms and conditions as amended.

11.  Termination of access

Access to this website may be terminated at any time by us without notice. Our disclaimer will nevertheless survive any such termination.

12.  Governing law

These terms and conditions are governed by the laws in force in New South Wales. You agree to submit to the jurisdiction of the courts of New South Wales.

13.  General

13.1    We accept no liability for any failure to comply with these terms and conditions where such failure is due to circumstances beyond our reasonable control.

13.2    If we waive any rights available to us under these terms and conditions on one occasion, this does not means that those rights will automatically be waived on any other occasion.

13.3    If any of these terms and conditions are held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions shall nevertheless continue in full force.

14.  To return to your online order

To return to your online order, click on the Back button. By doing so, you acknowledge that you read, understood and accept the above terms and conditions.

Legal Disclaimer

Carlton Lighting will attempt to ensure that the information provided on this Website is correct, however Carlton Lighting cannot guarantee its accuracy, suitability or completeness. The information is provided to you on an “as is” basis without warranties of any kind, either express or implied. You should be aware that the information on this Website is subject to change at any time.

To the extent permitted by law, Carlton Lighting excludes all liability arising from or relating to your use of this Website any products purchased by you from us (including your use of such products) or your reliance upon information contained on the Website.

This Website may contain links to other Websites operated by third parties. Carlton Lighting does not make any representation as to the accuracy or suitability of any of the information contained on those other Websites, and does not accept any responsibility or liability for the conduct, content or products or services of those other Websites.

Privacy & Security Policy

This Privacy and Security Statement applies to this website which is operated by Carlton Lighting.

 Carlton Lighting understands and appreciates that you, as a Carlton Lighting Website visitor, are concerned about your privacy and about the confidentiality and security of information we may gain about you online. Carlton Lighting is committed to protecting your privacy. This Carlton Lighting Privacy and Security Policy explains how your personal information will be treated as you access and interact with the Carlton Lighting.

Put Simply

·                    We will only use the information supplied from you to directly assist us in providing the service you have requested.

·                    We will not give your information to third parties unless it is necessary in conducting the service we provide to you. For eg. Courier companies will be supplied with your details so they can deliver to you!

·                    We are only interested in providing excellent prices with efficiency and honesty.

As the Carlton Lighting Website develops and as technology evolves, Carlton Lighting will continue to strive to provide you with better and more customised services and with a more effective website. Carlton Lighting encourages you to review the Carlton LightingPrivacy and Security Statement periodically because the statement may change from time to time.

In addition to the provisions of this Privacy and Security Statement, there may also be specific and additional privacy provisions which apply to certain sections of the Carlton Lighting Website. As specific and additional provisions also relate to your privacy protection, you should review them wherever they are accessible by you on the Carlton Lighting Website. In the event of any inconsistency between the provisions of this Privacy and Security Statement and those other specific and additional provisions, the specific and additional provisions will prevail.

Information collected

The information that we will collect about you will depend on how you use the facilities offered by the Carlton Lighting Website. If you visit the Carlton Lighting Website to read, browse or download information, our system will record the date and time of your visit to our site, the pages viewed and any information downloaded.

The Carlton Lighting Website offers a number of interactive facilities including tools such as frequently asked questions, mailing lists and the ability to purchase goods and services online. !!!!

If you decide to complete an online order, the information that you enter onto the online order form will only be collected by us if you submit your online order. If at any stage you cancel your order or log out prior to submitting your order, the information you have entered up to that point will be automatically deleted.

Use and disclosure of information

We will only use or disclose personal information that you have provided to us when:

1.             you the customer have authorised us to do so;

2.             we have given you notification of the intended use or disclosure and you have not objected to that use or disclosure;

3.             we believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for national security in the performance of their functions; or Carlton Lighting is authorised, required or permitted by law to disclose the information.


An exception is where you access a Third Party Website from the Carlton Lighting Website. In that case, session information or other information that you provide about yourself may be shared between that third party, the person hosting the Third Party Website and members of Carlton Lighting.

Third Party Websites should contain their own privacy statements and those third parties are responsible for informing you about their own privacy practices.

How we handle E-mails

We will preserve the content of any e-mail that you send us, if we believe that we have a legal requirement to do so. Any personal information contained in your e-mail, including your e-mail address, will be used or disclosed in ways set out in this Privacy and Security Statement. Your e-mail message content may be monitored by our Internet Service Provider or Carlton Lighting employees for trouble shooting and maintenance purposes or where e-mail abuse is suspected.

Security of information

The Carlton Lighting web server uses military strength encryption during transmission of sensitive data such as your credit card details. This means that you can rest easy knowing that these details only go to the person who needs them to process the order.

Carlton Lighting takes reasonable steps to preserve the security of cookie and personal information in accordance with the Carlton Lighting Website Terms of Use and this Privacy and Security Statement. If your browser is suitably configured, it will advise you whether the information you are sending us will be secure (encrypted) or not secure (not encrypted). If secure transmission is indicated, Carlton Lighting currently uses military strength (128 bit) encryption.

Carlton Lighting regularly reviews developments in security and encryption technologies. Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Accordingly, although Carlton Lighting strives to protect such information, Carlton Lighting cannot ensure or warrant the security of any information you transmit to us or from our online products or services and you do so at your own risk. Once we receive your transmission, we take reasonable steps to preserve the security of the information in our own systems.

Acceptance and changes to Privacy and Security Statement

You acknowledge and accept that your use of the Carlton Lighting Website indicates your acceptance of the Privacy and Security Statement.

This is the current Privacy and Security Statement. It replaces any other Privacy and Security Statement for the Carlton Lighting Website published on the A Carlton Lighting Website to date. Carlton Lighting may at any time vary the Privacy and Security Statement by publishing the varied Privacy and Security Statement on the Carlton Lighting Website. You accept that by doing this, Carlton Lighting has provided you with sufficient notice of the variation.